MGT510 GDB Solution 2020

 

“Problems are neither good nor bad”

“Problems are not bad or good. They just are. They are normal, natural by-products of change. What we commonly think of as a problem is simply performance which varies from what is expected in an undesirable way”

With the total Quality the emphasis is on continuous improvement of products, processes, and people in order to prevent problems before they occur.

This means they should be a regular part of daily work, seek to eliminate problems at their source, and be driven by opportunities to do better as well as by problems that need to be corrected. Improvements may be of several types:

·         Enhancing value to the customer through new and improved products and services;

·         Improving productivity and operational performance through better work processes and reductions in errors, defects, and waste.

·         Improving flexibility, responsiveness and cycle time performance.